Staff Software Engineer - DevOps, SRE, AIOps

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

Join Fortune 7 CVS Health as a Staff Software Engineer to lead and advance our DevOps, Site Reliability Engineering (SRE), AIOps, Observability, and Monitoring capabilities in the CVS Digital team. This role is critical in advancing intelligent, automated, and scalable reliability practices across our platforms. You will drive the evolution from traditional monitoring to AI-driven operations (AIOps) leveraging automation, machine learning, and advanced analytics to improve system resilience, reduce operational toil, and accelerate incident detection and resolution. As a technical leader, you will influence architecture, build platforms, and mentor teams to embed reliability, observability, and automation into the software delivery lifecycle.

Key Responsibilities:

·DevOps & Platform Engineering:

• Drive adoption of CI/CD pipelines, Infrastructure as Code (IaC), and GitOps practices.
• Lead the design and evolution of scalable, automated, and secure platform engineering solutions.
• Standardize development and deployment workflows across teams.
• Champion DevOps maturity, developer productivity, and release automation.
• SRE Strategy & Reliability EngineeringDefine and implement enterprise-wide SRE practices, including SLIs, SLOs, error budgets, and reliability governance.Drive a culture of reliability, automation, and continuous improvement across engineering teams.Establish metrics-driven approaches to measure system health, availability, and performance.
• Define and implement enterprise-wide SRE practices, including SLIs, SLOs, error budgets, and reliability governance.
• Drive a culture of reliability, automation, and continuous improvement across engineering teams.
• Establish metrics-driven approaches to measure system health, availability, and performance.
• AIOps & Intelligent OperationsLead adoption of AIOps solutions to enable predictive monitoring, anomaly detection, and automated root cause analysis.Integrate machine learning models and analytics into monitoring pipelines to proactively detect and prevent incidents.Develop intelligent alerting systems to reduce noise and improve signal quality.
• Lead adoption of AIOps solutions to enable predictive monitoring, anomaly detection, and automated root cause analysis.
• Integrate machine learning models and analytics into monitoring pipelines to proactively detect and prevent incidents.
• Develop intelligent alerting systems to reduce noise and improve signal quality.
• Observability & Monitoring PlatformsArchitect and build scalable observability frameworks covering metrics, logs, traces, and events.Define standards for instrumentation, telemetry collection, and distributed tracing.Enable real-time insights into system performance across microservices and cloud-native architectures.
• Architect and build scalable observability frameworks covering metrics, logs, traces, and events.
• Define standards for instrumentation, telemetry collection, and distributed tracing.
• Enable real-time insights into system performance across microservices and cloud-native architectures.
• Incident Management & AutomationLead incident response practices, including on-call readiness, RCA, postmortems, and continuous learning loops.Build self-healing systems and automate remediation workflows to reduce Mean Time to Resolution (MTTR).Implement runbooks, playbooks, and automated escalations.
• Lead incident response practices, including on-call readiness, RCA, postmortems, and continuous learning loops.
• Build self-healing systems and automate remediation workflows to reduce Mean Time to Resolution (MTTR).
• Implement runbooks, playbooks, and automated escalations.
• Platform Engineering & ToolingDevelop internal platforms and tools for observability, monitoring, and performance optimization.Integrate observability into CI/CD pipelines to enable proactive quality and reliability checks.Drive infrastructure automation using IaaC frameworks and GitOps principles.
• Develop internal platforms and tools for observability, monitoring, and performance optimization.
• Integrate observability into CI/CD pipelines to enable proactive quality and reliability checks.
• Drive infrastructure automation using IaaC frameworks and GitOps principles.
• Collaboration & Technical LeadershipPartner with engineering, platform, and product teams to embed reliability and observability into system design.Mentor engineers and lead design reviews focused on scalability, resilience, and operability.Influence enterprise architecture decisions and promote best practices across teams.
• Partner with engineering, platform, and product teams to embed reliability and observability into system design.
• Mentor engineers and lead design reviews focused on scalability, resilience, and operability.
• Influence enterprise architecture decisions and promote best practices across teams.

Required Qualifications:

• 5+ years of experience in software engineering, SRE, or production engineering in large-scale distributed systems.
• Hands-on experience with Observability tools such as AppDynamics, Grafana, Prometheus, Datadog, OpenTelemetry, or similar.
• Experience with AIOps or intelligent monitoring platforms, including anomaly detection and event correlation.
• Strong expertise in cloud platforms (AWS, Azure, or GCP), cloud-native architectures (Kubernetes, containers, microservices), and CI/CD pipelines (GitHub Actions, Jenkins).
• Proficiency in at least one programming language (e.g., Python, Java, Go).
• Strong understanding of distributed systems, resiliency patterns, and fault tolerance.
• Experience implementing incident management, on-call processes, and root cause analysis.
• Hands-on expertise with Infrastructure as Code (Terraform, ARM, CloudFormation) and CI/CD pipelines.
• Experience using GenAI/Automation tools and frameworks such as OpenAI, CoPilot, Gemini, Claude, MCP etc.
• Proven ability to design scalable, reliable, and observable systems.

Preferred Qualifications:

• Experience designing and implementing AIOps platforms or predictive reliability systems at scale.
• Strong knowledge of machine learning applications in IT operations (e.g., anomaly detection, forecasting, clustering).
• Experience defining and managing SLIs/SLOs and error budgets at scale.
• Experience with OpenTelemetry and modern observability standards.
• Familiarity with chaos engineering, resilience testing, and fault injection frameworks.
• Exposure to GenAI-driven operations or AI-assisted troubleshooting tools.
• Experience in healthcare, finance, enterprise SaaS, or highly regulated industries.
• Demonstrated leadership in driving cross-functional initiatives and influencing senior stakeholders.
• Contributions to open-source projects in SRE, observability, or AIOps domains.

Education:

• Bachelor’s degree or equivalent work experience in Computer Science, Engineering, or related discipline.
• Certifications in AIOps, SRE, OpenTelemetry, Cloud platforms, or DevOps are a plus.

Leadership Competencies:

• Strategic thinking and execution excellence
• Strong communication and stakeholder influence
• Data-driven decision making
• Continuous improvement mindset

Pay Range

The typical pay range for this role is: